Refund Policy

    We hold ourselves accountable for delivering the product promptly and in accordance with the customer requirements specified in the order.
    In the event of any breach of the platform’s commitments, the customer is eligible for a partial or full reimbursement as outlined in our refund policy. Our commitment to excellence drives us to provide quality solutions that benefit our clients. Transparency is of utmost importance to us, and thus we have meticulously formulated a fully transparent refund policy. This refund policy serves as a safeguard for your payments in cases of non-receipt of services or duplicate payments.

    By placing an order on our website, you signify your acknowledgment and acceptance of all the stated policies. Our Money-Back Guarantee policy pertains to refunds and is applicable to onlinespss.com We have established a comprehensive money refund policy, outlined below.

    Our policy grants you the right to request a reimbursement if our service fails to fulfill its obligations to you. Our high satisfaction rate reflects our commitment to excellence. Nonetheless, occasional hiccups may arise, and in such instances, our refund policy is at your disposal. It’s important to note that full refunds are only applicable in specific circumstances.

    Prior to submitting a refund request, we kindly urge our customers to carefully review the following information. In alignment with our refund policy, we evaluate all requests on a case-by-case basis to gain insight into the reasons behind the refund request. Please be aware that documented evidence supporting the rationale for your refund may be necessary. Your refund request will be processed in accordance with these terms and within the stipulated refund period.

    Our commitment remains unwavering in delivering top-notch services to our customers. In the event of a significant issue or dissatisfaction, you have the option to request a refund based on the terms and conditions outlined below. The subsequent points highlight the key aspects of this policy.

    You will be eligible for a full refund if:

    • There was a payment error (e.g.; identical orders, duplicate payments.)
    • We are unable to match you with an appropriate tutor.
    • If we exceed the agreed-upon submission deadline by more than 96 hours time frame.
    • The order has been confirmed and assigned to a tutor. You have the option to cancel your order within four hours (4) of making the payment.

    You will be eligible for a 75% refund if:

    • The tutor has not been assigned to your order, and less than a half of the deadline passed; the payment was received, transaction and refund fees should be covered.

    You will be eligible for a 50% refund if:

    • A tutor has been assigned to your case, and more than half of the deadline has elapsed.
    • We are unable to assign a tutor for your revision.

    IMPORTANT POINTS TO NOTE: Prior to evaluating a refund request, it is important to underscore that our refund policy is underpinned by the following key factors.

    IMPORTANT NOTE-1:Disputed Claims: If the customer is dissatisfied with the quality and specifications of the work and prefers a refund instead, the team is obligated to consider the concerns and address the issues. Depending on the chosen plan, customers can request revisions for the initial results, and these revision requests are carried out free of charge. Work Not as Described: If the customer remains unsatisfied, they have the right to request a refund by submitting relevant evidence or documentary proof within 3 days of receiving the work. The refund claim will be assessed based on the outcome of an investigation, which heavily relies on the facts and evidence provided by the customer. Due to the subjective nature of the work, a customer’s perception of the quality and delivery may differ from that of the tutor. Refund claims for data analysis results will be evaluated by our Quality Assurance Department. The verdict of the Quality Assurance Department will be given due regard, and refund cases will be governed by this decision. To ensure accurate evaluation and to double-check the analysis results, customers are provided with software output files for their orders, in addition to the analysis report.

    IMPORTANT NOTE-2: Order Cancellations: If you have placed an order and wish to cancel it, you must submit a cancellation request within two hours of making the payment. The request should be made in writing and can be communicated through any of our support channels, including email, live chat, WhatsApp, or our website. We regret to inform you that we are unable to process order cancellations after the expiration of a four-hour (4) window from the time of payment. If the order has already been assigned to a tutor and work is underway, a refund will not be possible. This is because the tutor who has begun working on your order deserves compensation for their efforts. Additionally, full refunds will not be issued for orders that have been delivered within the agreed-upon timeframe.”

    IMPORTANT NOTE-3: Please be advised that you have a grace period of seven (7) days to review and approve the finalized order(s). Upon dispatch of the order files, we anticipate receiving any feedback or comments from the client or researcher within this seven-day (7) span. The approval timeline is automatically calculated from the moment the latest version of the order is sent to your email ID (alternatively, via WhatsApp), and it concludes once the deadline has elapsed. Following this time frame, the paper, homework, assignment, thesis, dissertation, project, etc. (or the respective thesis section) will be automatically approved. On the 7th day, any thesis, assignment, homework, or project will be officially considered closed, and any subsequent modifications, regardless of being minor or major revisions, will be treated as new requirements subject to the potential application of our payment structure. Please note that once a file is closed, no refunds will be issued.

    IMPORTANT NOTE-4: We do not accept the writing of all sections of a thesis, research project, or dissertation study by us. (For instance, if you seek a tutor to write your entire dissertation, we regret to inform you that we are unable to accept such an order). Direct essay writing services for academic studies are not provided. We do not assure any specific grade, nor can you request a refund based on grade outcomes. Our expertise lies in offering data analysis services using advanced statistical tools, such as IBM SPSS, R-studio, STATA, AMOS, Excel, and others. Our commitment is to deliver a high-quality solution with impeccable formatting, grammar, and structural coherence, all within the stipulated timeframe. For illustration purposes, if you aspire to attain an A-plus, 100, or a score of 50/100 on your paper and anticipate us to guarantee such an outcome, please understand that this is not feasible. We cannot assure any particular grade, and refund requests in cases of unsatisfactory assessment are not applicable. It’s important to note that the assessment of your work ultimately rests on the evaluation conducted by your professor or supervisor over the course of the semester/term. This principle applies universally across all types of work. We ensure that the report’s plagiarism level remains under fifteen percent. (excluding bibliographical references and common statistical phrases), and we adhere to all your instructions and formatting specifications. In addition, we conduct thorough research and adhere to the formal standards of the English style.

    IMPORTANT NOTE-5: If, due to any issues stemming from the customer, an order cannot be delivered – for example, if there is a delay in the second installment of a partial payment order – and subsequently the customer seeks a refund for the initial installment related to the topic study, this option will not be available. This is because our team has completed the task on time and dedicated effort to it.

    IMPORTANT NOTE-6: If you desire a full refund, the request must be submitted within seven (7) days of receiving your order. The final decision regarding a refund rests with the Quality Assurance Department, which will assess all available evidence.

    IMPORTANT NOTE-7: In the event of a dispute, it will be necessary for you to provide substantial reasons and supporting examples to substantiate your claim. Resolving disputes will involve a process that includes communication with the tutor and submitting the results for evaluation, among other steps. There may be instances where we request additional materials or evidence to reinforce your request. It’s important to note that each case is examined on an individual basis, and refund decisions are made after careful deliberation. The percentage of refund suggested is determined on a case-by-case basis. However, if the required information for dispute resolution is not provided within seven days, the dispute will be considered null and void, and it will be automatically closed. Following this period, no further refunds will be feasible.

    IMPORTANT NOTE-8: If you have initiated a case for the order, we are prepared to address and resolve this dispute. All pertinent documents, materials, and email correspondences will be forwarded to the relevant institution. The resolution of a dispute is contingent upon the complexity and scope of the work involved. Your file will be automatically closed once a decision has been reached. Please be advised that this process typically takes 1 to 8 weeks.

    IMPORTANT NOTE-9: If a revision of the work is mutually agreed upon, please allow for a minimum time frame of 24 to 96 hours, as the tutor’s location may be in a different time zone. Please note that any delays in receiving the revised version of the task will not be eligible for a refund claim.

    IMPORTANT NOTE-10: When requesting a full refund, you do not retain the right to utilize the outcomes and any supplementary materials furnished to you throughout the duration of the project. The copyright for all orders remains with our company. Consequently, all these materials become the exclusive property of our company, and we retain the prerogative to publish the paper online for commercial purposes. It is important to clarify that we do not maintain any form of essay databases, and the term ‘publish online’ implies that if the paper is searched on the internet or subjected to any anti-plagiarism software, it will trace back to our website. Should a customer persist in employing the materials we provided without our consent in a refund scenario, an official notification may be dispatched to the pertinent institution or organization. Advanced software tools enable us to easily ascertain whether the provided paper is being utilized by the customer within the institution, university, or organization. At this juncture, the customer will have committed a formal violation, leading to the initiation of legal proceedings. This precautionary measure is taken to safeguard the intellectual property of our writers, particularly in cases where a customer seeks a refund for an already completed study.

    IMPORTANT NOTE-11:If the results sent to the customer’s provided email cannot be accessed or viewed due to technical issues, requesting a refund will not be feasible. In such instances, the customer may choose to request the results to be resent to an alternative email address. If such circumstances occur, and the customer contacts our WhatsApp support line or engages with our live chat support, our customer support team will expeditiously convey the outcomes via these communication channels directly.

    Please Note: Refunds are exclusively processed when any of the previously outlined terms and conditions have been met, and the case is sanctioned by the Quality Assurance Department.

    If your claim does not align with any of the aforementioned provisions, you are not eligible for a refund, and as a result, no refund will be granted.

    Complaints or Issues:
    For any complaints or issues, please direct your concerns to info@onlinespss.com


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